Here are frequently asked questions about our products by our customers. These will satisfy most of your queries and doubts. If there is more, please feel free to send us a mail(email@example.com).
1. Is the price on your website real price, why it is much cheaper than market price?
We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the many fees for advertising, renting a store, asking other team for alteration etc. Our products are made in china,the cost is lower than other countries.Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
2. Does the price show on your website including postage?
The price on our website is retail price, not including the shipping cost, the postage will be charged based on weight and destination.
We can ship products by DHL,EMS,TNT or FedEx
3. What is the delivery time for orders?
Normally it takes about 15 days to finish Standard size or Custom orders. If you're shopping for a specific date, please do order earlier, and leave us enough time to deliver.
DHL/TNT/Fedex: 3 to 8 days
EMS: 7 to 14 days
4. What is the return policy?
We realize that it is difficult to purchase a product over the Internet, and we really want you to be happy with your purchase.
Our products are special order only. Because of this, all sales are final. Usually we don't accept any returns or exchanges. But there are some exceptions. For details, please read our Return Policy. Please contact us firstly when there is a problem with the items you received. And we don't accept returns without contacting us firstly.
If we do accept returns, we only accept returns on original and brand new condition (no smoke scents, no makeup stains, no alterations, etc.).
Products must be sent back within 7 working days from the receipt day.
For exchanges, the clients pay all shipping cost.
For returns, a 30 % restocking fee will be charged on all returns.
Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.
6. How to order?
How to order directly on our website
Firstly: please choose your product;
Secondly: you make out the color, size(custom made measurement) ,quantity, then, click Add To Cart ,then the product has been bought. If you want to buy other items, you could click continue. Otherwise, you could click Proceed to Checkout or Checkout with Paypal.
Thirdly: you need make out the information as shipping address and choose the payment method(we only accept paypal now).
Last step: click the button Place Your Order to finish your order.
7. How to Choose a dress Style?
Everyone thinks they know how to buy a dress. What most women don't realize is fabrics, style and measurements can influence the style of dress that best compliments a particular body type.
a. Full figured women
If you are a full figured woman the best silhouette is an A- Line. A-line lengthens the whole body without drawing attention to your waistline. The empire waist is another good choice. The empire is narrowest just below the bust and conceals your waist and hips.
Many plus size girls tend to purchase wedding gowns that cover a lot of skin. If religion isn't an issue don't be afraid to show some skin. Skin is sexy and showing your arms and neckline can often make one appear smaller.
Deep V necks and scoop necks flatter curvy figures and always look best on full figured women.
A-line wedding dresses are also flattering on a petite woman. As we stated earlier it lengthens the body. Sheaths seem to shorten a small body even more. Stay clear of very full skirts. You want to keep your dress in proportion to your body.
Be careful with strapless.
A petite woman may have to lift her arms to reach up to her new husband.
A cap sleeve gives the feeling of a strapless gown and also serves a practical purpose in holding the gown in place.
c. Large bust women
Off the shoulder gowns look wonderful on a full bust. It draws our attention upward, emphasizes the shoulders and minimizes the chest. Keep your skirt narrow. Wearing a full skirt will make you look large on top and bottom.
d. Bottom heavy
Women who are larger through their hips and buttocks should look for a dress that focuses on their upper body preferably with a full skirt. Show your arms back and bust line.
Corset style bodice with lacing will highlight your upper body. Avoid pleats or gathered fabric around the waist.
8. How do I pay?
We accept PayPal. View website: www.paypal.com for detailed info. Or you can read about our payment methods.
9. How do I know what size to order?
It is difficult to provide sizing information without being able to see you in person. If you choose to order the one that fit you, in order to have the best possible experience, we strongly recommend that you have your measurements taken by a professional before buying any clothes online. We have provided the sizing available. Small variations for dresses are to be expected. And of course, tailoring is necessary for all quality garments to achieve the best possible fit.